Frequently Asked Questions
What condition are the cards in?
All cards are Modern English-language Pokémon cards in Near Mint condition.
Will I receive the exact cards shown in the product images?
No. Exact cards received will vary. Product images are examples of the types of cards you may receive and do not guarantee specific Pokémon.
Will I get duplicate cards?
We do not include duplicate exact cards within a normal single order or pack.
However, separate orders and future subscription shipments may contain cards you have received previously.
Two different cards featuring the same Pokémon are not considered duplicates.
What if I order multiple packs?
When you purchase multiple copies in one checkout, we make a reasonable effort to avoid duplicates across your packs.
However, complete uniqueness across multiple packs is not guaranteed.
What type of Pokémon cards do you sell?
We offer modern English-language Pokémon cards in Near Mint condition.
Each pack has its own specific composition. Please check the individual product page for exactly what is included in each pack.
How often can I receive my cards?
You can choose between:
Buy Once — Try a pack with no commitment.
Monthly — Receive a new pack every month at a lower price.
Weekly — Make every week mail day and save even more per shipment.
Monthly and Weekly subscription prices are charged per shipment.
Can I pause, skip, or cancel my subscription?
Yes. Regular subscriptions automatically renew until canceled, but there is no minimum commitment.
You can pause, skip, or cancel anytime through your Shopify customer account using email verification/code.
How much does shipping cost?
Standard shipping is free on every order.
The Card Pack Club currently ships within the United States only.
How long does my order take to arrive?
Orders are processed within 2 business days.
Typical delivery is approximately 5–7 days after shipping.
Some initial small-card shipments may be untracked, so we do not promise tracking on every shipment.
What if my order hasn't arrived?
If your order has not arrived within 14 calendar days after shipping, you can choose either a replacement or a refund.
Can I return my order?
Unopened voluntary returns can be requested within 14 days after delivery. The customer is responsible for return shipping costs.
Opened randomized packs cannot be returned simply because you dislike the cards received.
What if my cards arrive damaged?
Please report damaged cards within 7 days of delivery and include a photo.
You can choose either a refund or replacement.
What if I receive the wrong order?
Please contact us within 7 days of delivery and include a photo.
We will send the correct order at no charge, and you may keep the incorrect order.
Where does my refund go?
Approved refunds are returned to the original payment method.
Your bank or card provider may take additional time to post the refund to your account.
How can I contact The Card Pack Club?
For questions about your order, subscription, shipping, or anything else, contact us at:
We do not provide a public physical or home address.